What turns young people off apps?

E-safety TabletA new piece of Voxburner research into young people and their attitudes and behaviours when it comes to using apps reveals that 67% of 16-24s find ads the biggest turn-off when it comes to apps.

Apps that take too long to load (45%), too many push notifications (34%) and requiring to login to use an app (30%) were other key reasons apps can be a turn-off for young people. 35% of respondents also shared of their frustration when an app isn’t available on their mobile platform.

28% of respondents say they always turn off push notifications as soon as they download an app, whilst 60% say they will turn them off if they get too many notifications. 43% say that negative reviews will have an impact on whether they decide to download an app.

The majority of 16-24s (73%) have a core number of 1 - 10 apps that they use on a weekly basis, despite 53% saying they have more than 30 apps downloaded on their phone in total. 14% of respondents have over 50 apps downloaded, whilst 4% have more than 100.

It’s social networking apps (81%) and game apps (70%) that are used the most often - Tumblr, Spotify, YouTube and BBC all feature highly. Weather apps, included in so many default installations, are popular, with 42% of those surveyed using them actively each week. We see that women are more interested in health and fitness apps and photo and video apps, whilst men are using sports and entertainment apps more than women. Blackboard and Evernote were mentioned specifically by students or recent graduates as the top app that helped them at university this year.

Commenting on the results, Precious Hamilton-Brown, Creative Coordinator for Swiftkey, says: “The best apps are those that solve a problem and stand the test of time - the ones you rely on regularly because they improve the overall experience of using your phone. Some apps entice a download but then remain neglected until that inevitable day when your storage space is low and it’s time for a ruthless deleting spree! Young people rightly have high expectations when it comes to giving away a prime spot on their homescreen. They expect quality apps that deliver genuine value, keeping them coming back for more. Companies that want to grow their teenage fanbase must have integrity, credibility and not rest on their laurels for a moment.”

When asked how they feel about the new Facebook messenger app, 44% of 16-24s say it annoys them that it’s now a separate app, whilst 15% say they don’t use Facebook on their phone at all.

Luke Mitchell, Head of Insight at Voxburner, says: “The number of apps young people keep on their phone indicate that there’s no space for those that aren’t providing fun or utility. Annoy them with excessive push notifications or intrusive ads and you’ll feel the full impact of the ‘uninstall’ button.

Claire, aged 18 from Medway, adds: “Facebook just seems to get boring, it's the same old thing day in day out. Typically the other apps [YouTube, WhatsApp, Skype] seem to be more direct communication with individuals, a platform for conversation, or in YouTube's case, watching and finding new things, whether it be music, funny cat videos or anything else.”

Jennie, aged 20 from Brighton, says: “I recently upgraded my phone to the iPhone 5C. It took me a while to decide whether to get an iPhone or change to a Samsung but in the end I decided it would be easier to stay with the iPhone (I had a 4 before) as I wouldn't lose all my apps and wouldn't have to faff around sorting out my music either.”

The full research on Young people and apps can be downloaded for free on the Voxburner website.

Written by Safeguarding Essentials on July 31, 2014 09:10

What turns young people off apps?

E-safety TabletA new piece of Voxburner research into young people and their attitudes and behaviours when it comes to using apps reveals that 67% of 16-24s find ads the biggest turn-off when it comes to apps.

Apps that take too long to load (45%), too many push notifications (34%) and requiring to login to use an app (30%) were other key reasons apps can be a turn-off for young people. 35% of respondents also shared of their frustration when an app isn’t available on their mobile platform.

28% of respondents say they always turn off push notifications as soon as they download an app, whilst 60% say they will turn them off if they get too many notifications. 43% say that negative reviews will have an impact on whether they decide to download an app.

The majority of 16-24s (73%) have a core number of 1 - 10 apps that they use on a weekly basis, despite 53% saying they have more than 30 apps downloaded on their phone in total. 14% of respondents have over 50 apps downloaded, whilst 4% have more than 100.

It’s social networking apps (81%) and game apps (70%) that are used the most often - Tumblr, Spotify, YouTube and BBC all feature highly. Weather apps, included in so many default installations, are popular, with 42% of those surveyed using them actively each week. We see that women are more interested in health and fitness apps and photo and video apps, whilst men are using sports and entertainment apps more than women. Blackboard and Evernote were mentioned specifically by students or recent graduates as the top app that helped them at university this year.

Commenting on the results, Precious Hamilton-Brown, Creative Coordinator for Swiftkey, says: “The best apps are those that solve a problem and stand the test of time - the ones you rely on regularly because they improve the overall experience of using your phone. Some apps entice a download but then remain neglected until that inevitable day when your storage space is low and it’s time for a ruthless deleting spree! Young people rightly have high expectations when it comes to giving away a prime spot on their homescreen. They expect quality apps that deliver genuine value, keeping them coming back for more. Companies that want to grow their teenage fanbase must have integrity, credibility and not rest on their laurels for a moment.”

When asked how they feel about the new Facebook messenger app, 44% of 16-24s say it annoys them that it’s now a separate app, whilst 15% say they don’t use Facebook on their phone at all.

Luke Mitchell, Head of Insight at Voxburner, says: “The number of apps young people keep on their phone indicate that there’s no space for those that aren’t providing fun or utility. Annoy them with excessive push notifications or intrusive ads and you’ll feel the full impact of the ‘uninstall’ button.

Claire, aged 18 from Medway, adds: “Facebook just seems to get boring, it's the same old thing day in day out. Typically the other apps [YouTube, WhatsApp, Skype] seem to be more direct communication with individuals, a platform for conversation, or in YouTube's case, watching and finding new things, whether it be music, funny cat videos or anything else.”

Jennie, aged 20 from Brighton, says: “I recently upgraded my phone to the iPhone 5C. It took me a while to decide whether to get an iPhone or change to a Samsung but in the end I decided it would be easier to stay with the iPhone (I had a 4 before) as I wouldn't lose all my apps and wouldn't have to faff around sorting out my music either.”

The full research on Young people and apps can be downloaded for free on the Voxburner website.

Written by Safeguarding Essentials on July 31, 2014 09:10

Friendly WiFi

Friendly WiFi is the world’s first accreditation scheme designed to verify whether a business’ public Wi-Fi service meets a minimum level of filtering to block out access to pornographic and child abuse websites. ‘Friendly WiFi’ aims to keep children and young people safe from viewing inappropriate material when logged into public Wi-Fi offered in cafes, shops, restaurants etc across the UK.

RDI Director Mike Davies said; “The creation of the ‘Friendly WiFi’ scheme follows a number of collaborative discussions about what can be done to improve child safety online. RDI has worked with the Government and industry to develop such a scheme, carrying a friendly logo to help UK businesses promote the fact that their Wi-Fi service is filtered and that ‘Friendly WiFi’ sites can be easily identified and located throughout the UK. The RDI is looking forward to supporting a safer environment for children and young people as the level of internet browsing and availability of services continues to increase.”

So what is 'Friendly WiFi'? Mike explains:

"For the past 12 months the Registered Digital Institute (RDI) has worked alongside The UK Council for Child Internet Safety (UKCCIS) to design and launch a scheme that is the first in the world to use a minimum standard specification of filtering and to regulate public Wi-Fi services offered by businesses in the UK. This initiative is supported by Government and the UK’s main Wi-Fi providers."

"‘Friendly WiFi’ has been created to ensure that businesses who offer their customers the use of their public Wi-Fi services and who wish to become a ‘Friendly WiFi’ venue, can have their Wi-Fi services verified by an independent body to confirm that the correct filters are in place to block anyone from accessing inappropriate material."

Where should people look out for the ‘Friendly WiFi’ logo?

"The ‘Friendly WiFi’ logo can be found on the high street, in cafes, shops, restaurants, hotels and public transport. Wherever you see the ‘Friendly WiFi’ logo, parents and children can be assured that the public Wi-Fi offered at that particular venue has reached an industry recognised standard level of filtering and that access to pornography and child abuse websites, videos and images are blocked."

Why is it important for public Wi-Fi to be filtered?

"If filters are not placed on public Wi-Fi services, children and young people are at risk of viewing and accessing inappropriate material. This includes pornographic and child abuse imagery, websites and videos."

Claire Lilley, Head of Child Online Safety at NSPCC, has also given the scheme her backing; “Children often go online when they are out and about and parents need to know that using a public Wi-Fi network won’t expose them to pornography. So it’s very reassuring for parents to know that when they see the ‘Friendly WiFi’ logo they can allow their children to go online in safety. However, as with any filtering measures it’s vital not to be complacent and we urge parents to talk to their children about what they get up to online and what to do if they have any concerns.”

Many high street names have become Friendly WiFi accredited including Tesco, Samsung and Starbucks. These WiFi venues can be identified by the Friendly WiFi logo. The logo will reassure consumers that the most worrying internet content for children, including pornography, will have been placed behind filters and so unavailable to users.

More information can be found at the Friendly WiFi website.

Written by Safeguarding Essentials on July 24, 2014 11:15


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